Payment Refund & Cancellation Policy

We are providing transparent and fair policies for our clients. This Refund and Cancellation Policy outlines the terms and conditions related to payments, refunds, and cancellations of our visa consultancy services.

Our Payment Policy is designed to ensure that the process of paying for our services is straightforward and hassle-free. We accept a variety of payment methods, including major credit cards such as Visa, MasterCard, and American Express, as well as bank transfers and online payment platforms for your convenience.

All transactions are processed through encrypted channels, and we adhere to strict data protection regulations to safeguard your personal and financial information.

We require full payment before the commencement of our services to ensure prompt and dedicated service. In case of cancellations, our structured refund policy applies as detailed below.

1. Payment Refund Policy

We understand that plans can change, and unforeseen circumstances may arise. Our Payment Refund Policy is designed to provide our clients with a clear and transparent process for requesting a refund.

2. Eligibility for Refund:

• A refund request must be submitted within 30 days of the payment date.
• Services not rendered due to our non-performance are eligible for a full refund.
• If a visa application is denied due to reasons beyond our control, such as application errors or omissions by the client, refunds will be assessed on a case-by-case basis.

3. Process for Requesting a Refund:

• To initiate a refund, clients must contact our support team via email at Info@ternark.cim with the subject line "Refund Request."
• The email must include the client's full name, transaction details, and a brief explanation of the reason for the refund request.
• Our team will review the request and respond within 7 business days with the outcome or request further information.

4. Refund Processing:

• Approved refunds will be processed back to the original method of payment within 14 business days.
• In the case of credit card payments, the refund will reflect on the client's next statement, depending on the issuing bank's policies.
• For other payment methods, clients will be guided through the refund process by our support team.

Please note that refund requests are subject to verification and approval. We reserve the right to offer partial refunds or service credits in lieu of a full refund, depending on the circumstances of the service provided.

We are committed to ensuring that our clients have a positive experience with our services, and our Payment Refund Policy is a testament to our dedication to client satisfaction.

Cancellation Policy

In addition to our Payment Refund Policy, we at Ternark also have a structured Cancellation Policy to address the needs of our clients who wish to cancel their service requests.

1. Cancellation Fees:

• Cancellations made within 24 hours of the service request will incur no charges.
• Cancellations made after 24 hours but before the commencement of the service will be subject to a cancellation fee of 20% of the total service cost.
• If the service has already commenced, the client will be liable for a cancellation fee of 50% of the total service cost.

2. Process for Cancellation:

• Clients wishing to cancel their service must notify our support team via email at Info@ternark.cim with the subject line "Service Cancellation."
• The email should include the client's full name, transaction details, and a brief explanation for the cancellation.
• Our team will acknowledge the cancellation request and guide the client through the next steps.

Please be aware that the cancellation fees are implemented to cover the costs of the resources allocated and the work already carried out by our team. We strive to be as fair as possible and will consider waiving or reducing cancellation fees on a case-by-case basis, particularly in extenuating circumstances.

3. Important Considerations

• Timeframes: Refund requests must be submitted within 30 days of the incident or visa rejection notice.
• Documentation: Supporting documentation may be required to process your refund request.
• Exceptions: Certain services or fees may have specific refund policies outlined in the relevant service agreement.

Contact Us

If you have any questions or require further clarification regarding our refund and cancellation policy, please contact our customer support team at +91-9188332232 or info@ternark.cim.